MEMP Seminar: Operational Strategies to Drive Customer Value
Friday, October 19, 2018
4:00 pm - 5:00 pm
Fitzpatrick Center Schiciano Auditorium
Suren Palakkal, CPIM CSCP CLTD PMP
Business strategies involve differentiating an organization's offerings from that of competition. Operational strategies drive customer value while aligning with business strategy. This presentation looks at different customer value propositions and how to align operational strategies to drive customer value. *** Speaker Bio: Suren is an accomplished APICS-recognized Master Instructor and a highly skilled Supply Chain and Operations Planning professional with 25+ years' experience in manufacturing and consulting organizations around the world. Suren's unique blend of supply chain experience includes professional consulting and in-house roles such as Senior and Principal Consultant, SME/Business Analyst, Project and Program Manager, Manager - NA Supply Chain and Vice President in global consulting, high-tech, soft goods, and discrete manufacturing corporations in the U.S. and abroad, and in a variety of supply chain job functions . An international supply chain educator and instructor, with career experience in the U.S., U.K., Middle-East, Africa. and India, Suren has delivered APICS certification and custom Supply Chain classes for employees in organizations ranging from multi-billion-dollar conglomerates to smaller outfits. Suren currently serves as an officer on the Board of APICS Triangle chapter and had led the organization as its president in 2016-17 and 2017-18.