Luis Morales
Executive Director, Master of Engineering Management Program
Luis Morales has 28 years of professional experience in various engineering leadership roles at Cisco Systems and AT&T Labs. In his most recent assignment, he led a Cisco team responsible for analyzing customer sentiment and experience, create insights and compel the business to drive improvement actions.
Specialties
- Building high-performing and engaged teams and leaders
- Passionate about quality, customer success and continuous process/product improvements
- HW & SW quality data analytics
- Thought leader in Quality Management System and customer experience
- Customer advocacy and customer quality engagements
Inventor
Six patents in the area of IP networking and security (one for Lucent, and five for AT&T)—
- US Patents: 5761203, 5987526, 6044092, 7444417, 792576 and 7953855.
Appointments and Affiliations
- Executive in Residence with the Engineering Masters Program in the Pratt School of Engineering
- Executive in Residence with the Engineering Masters Program in the Pratt School of Engineering
Contact Information
- Email Address: luis.morales@duke.edu
Education
- M.E. Cornell University, 1992
- B.S.E.E. University of Puerto Rico, 1989
Awards, Honors, and Distinctions
- Cisco Pioneer Award 2011 - "Interactive Service Request Analyzer". Cisco Systems, Inc. 2011
Selected Patents
United States
- 5761203
- 5987526
- 6044092
- 7444417
- 792576
- 7953855
Courses Taught
- AIPI 503: Python Bootcamp
- EGRMGMT 501: Engineering Management Seminar
- EGRMGMT 575: Software Quality Management
- EGRMGMT 579: Using Real-Time Data to Improve Customer Quality Experience
- EGRMGMT 590: Advanced Topics in Engineering Management
- EGRMGMT 591: Special Readings in Engineering Management
- K_STATS 102: Introduction to Data Science